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Effective 11 February 2021
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What is a Third-Party Subprocessor:

A subprocessor is a vendor Zoom uses to process data on behalf of our customers, who are the data controllers of that data.

Zoom’s Process for Contracting with Third-Party Subprocessors

Zoom requires its subprocessors to satisfy equivalent obligations as those required from Zoom (as a Data Processor) as outlined in Zoom's Data Processing Agreement (DPA), including but not limited to the requirements to:

process personal data following data controller's (i.e., Customer's) documented instructions (as communicated in writing to the relevant subprocessor by Zoom);
in connection with the subprocessing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, under applicable data protection laws;
promptly inform Zoom about any security breach; and
cooperate with Zoom to address requests from data controllers, data subjects, or data protection authorities, as applicable.

Except for as provided below, Zoom owns or controls access to the infrastructure that hosts real-time and stored personal data (should the Customer choose to store such content, e.g., recordings and transcripts). Personal data may be shifted among data centers within a region to ensure Zoom's performance and availability. Zoom also works with the listed service subprocessors below to provide the noted functionality.

The following table describes the countries and legal entities engaged in the processing and storage of personal data by Zoom acting as a data processor on behalf of its customers, the data controllers.

Zoom Third-Party Subprocessors

Zoom Authorized Third-Party Subprocessors
Name	Purpose	Data Shared with Subprocessor	Location	International Transfer Mechanism	Additional Safeguards (links to subprocessor resources)
Amazon Web Services	Cloud Service Provider	Real-time meeting and webinar traffic Meeting and call recordings (if saved to the cloud by Customer Transcriptions of meeting or call recordings (if meeting recorded and saved to the cloud by Customer) Uploaded files	Asia Pacific, Canada, EU & US	SCCs	Risk and Compliance whitepaper and AWS Security Center.
Oracle	Cloud Service Provider	Real-time meeting and webinar traffic Meeting and call recordings Transcriptions of meeting or call recordings	Asia Pacific, Canada, EU & US	Binding Corporate Rules (BCRs)	Technical Brief Whitepaper
Google Firebase	Send push notifications on Android phones. Customers can choose not to use this service.	Chat Message Notification SMS Message Notification PBX (Phone Call) Message Notification	United States	SCCs	Privacy and Security in Firebase
Apple	Send push notifications on iOS phones. Customers can choose not to use this service.	Chat Message Notification SMS Message Notification PBX (Phone Call) Message Notification	United States	SCCs	Apple Push Notification Service Overview
Rocket Science Group, LLC	For webinars. Send notification emails to webinar registrants with Webinar details. For Zoom meetings. Send "your meeting attendee is waiting” emails.	Name email address meeting or webinar subject meeting/webinar ID Meeting date and start time Name of a waiting meeting participant	United States	SCCs	Privacy & Security
Zendesk	Cloud-based Customer Service Platform	Communications Content such as cloud recordings or in-meeting chat transcripts MAY be shared with Zendesk but *only if Customer chooses to provide it* directly to a Zoom support agent through a support interaction.	USA	BCRs	Compliance Certifications and Memberships

Updates

As our business grows and evolves, the Subprocessors we utilize may also change. We will provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under contractual agreement, along with posting such updates here.

You may also use the form below to subscribe to updates.

Date of Change	Change	Notes
14 October 2020	Removed vendors erroneously classified as subprocessors	Following an internal assessment, we identified some vendors previously listed that did not, in fact, process any customer data for which Zoom is the data processor. For that reason, we removed them.
14 October 2020	Added Apple and Google Firebase for accuracy	Following an internal assessment, we identified the absence of two vendors for mobile phone push notifications. Zoom has always used these vendors for that purpose; they are not new subprocessors.
11 February 2021	Updated regional locations of cloud service infrastructure providers	Updated regional locations of cloud service infrastructure providers for accuracy